Cooperative Systems LLC.
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2K and 3K Support Contracts

Support when you need it.

For help when you need it most, look to our 2K/3K Support Contracts. They were designed with the smaller network in mind and provide 24 hour access to our emergency pager, quarterly checkups on server health and access to our technical expertise at a substantially lower cost than our standard hourly rates.

The 2K contract is recommended for companies with up to 10 Servers and/or Workstations.

The 3K contract is recommended for companies with up to 20 Servers and/or Workstations.

Per the terms of the contract, Cooperative Systems, LLC agrees to provide 24 hour per day, 7 days per week support to our customers as outlined in the service highlights below. The customer designates one individual and one backup individual as the Cooperative Systems, LLC contact or liaison. This individual (and backup) will coordinate all the activities with Cooperative Systems, LLC staff.

Service Highlights

Fixed Annual Price of $2,000 or $3,000 (plus 1% sales tax) prepaid

Access to our Emergency Paging service for critical response issues

Quarterly Checkup of Server and Server’s UPS (consisting of checking for system errors, backup operations/errors, antivirus update/software patches/server pack assessments)

Includes the First Two (2) hours of Desktop or Network/Server Support per month

Hours may be carried over to future months, up to 6 months
Accrued hours will expire at the end of the contract term

Emergency Support

After receipt of an emergency page, a support specialist will contact the customer within 1 hour from the moment the call is received. If Cooperative Systems, LLC cannot resolve the problem over the phone or over remote communications, a support specialist will arrive within six business hours for server related issues and two business days for critical workstation related issues.

Normal Support

A designated customer contact may call our main office to schedule remote or telephone support, or an on-site visit for any support purposes. This includes support of Server(s), network components, and/or Desktop PCs. Time accrued for such remote, telephone, or on-site support will be deducted from the customer’s current allotment of support hours.

If the accrued per month support time is exceeded, you will be billed at our normal hourly rates for desktop and network support respectively.

Note: Additional purchases of servers and workstations during the contract year are automatically covered at no additional charge provided they are purchased through Cooperative Systems, LLC.