Working With Us

Our customers have told us that they like our approach.  When we first engage with a new customer, we perform a thorough needs assessment to provide not only the best solution, but the best match for a primary engineering contact.  This is a very important step and a hallmark of working with us.  Every customer we support is provided a primary engineer and that individual is the one who will know your network configuration the best.  In addition, we assign a backup technician that will support the primary engineer when that individual is not available.  

The primary engineer, backup technician, and the entire support staff at Cooperative Systems has instant access to all support and project activity through our custom-built web based help desk ticketing system.  This system is what allows us to instantly know what is going on at all times, to track new and ongoing projects, and to accurately and fairly assess support fees.

In addition to direct resources such as your account manager, primary engineer and backup technician, we have a "behind the scenes" team that is following up on every support call we make to assure you are satisfied with our level of support.  We monitor quality assurance on a constant basis and hold weekly technical staff meetings to share and exchange ideas and new information.   We also regularly train our staff to stay current on the latest technologies from our partners that we believe will most benefit our customers.

As you can see, we are passionate and dedicated to our mission of providing exceptional service and support to our customers.  Our investment in our employees and in new technology solutions for our customers helps to fulfill this mission.


Whether you have 2 PCs or 2,000, you can be assured satisfaction with our level of service. 


If you are looking for expertise in any one of our core areas of expertise or simply need a quote on hardware, software, or network upgrade, simply call or contact us.